Refunds, Returns, Shipping policy.
Shipping Policy:
- Processing Time: Products will be processed and shipped out within 10 business days of receiving the order as the products are handmade.
- Shipping Methods: We offer standard shipping for all orders. We also offer a collection option, contact us to arrange a time to collect your item via WhatsApp on : 082 924 8905
- Delivery Time: Delivery times may vary depending on the destination. Please refer to our shipping information page for estimated delivery times.
Returns Policy:
- Customized Goods: We do not accept returns for customized goods as they are made to order.
- Non-Customized Goods: Returns are accepted for non-customized goods within 30 days of delivery. Items must be unused and in the same condition as received. Customers are responsible for return shipping costs. A restocking fee of 25% will apply.
- Refund Process: Refunds will be issued within 7 business days of receiving the returned item. Refunds will be credited back to the original payment method.
Refunds Policy:
- Goods Made to Order: As our goods are made to order, we do not offer refunds.
- Damaged Items: If an item is damaged during shipping, please contact us within 7 days of receiving the order. We will send a replacement item free of charge.
Please note that by making a purchase from our store, you agree to abide by the terms outlined in our shipping, returns, and refunds policies. If you have any questions or concerns, please don't hesitate to contact us.